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User Guidelines

How to join

  Click on the [Sign up] link. By completing the membership subscription forms and agreeing to the privacy policy, the customer can immediately benefit from according services offered to members.
Members will not be required to re-enter their shipping or billing addresses every time they place an order and be eligible to participate in group purchase, auction and other discount events.

How to order

  Order is processed as below :

 

*Single item order
Step 1: Search for products, select options and click on the “Buy now” button.
Step 2: Make sure you have selected right options, enter your billing and shipping addresses and select a payment method.
Step 3: Proceed with payment and complete the order procedure.

 

 *Multiple item order
Step 1: Search for products, select options and click on the “Add to cart” button.
Step 2: Proceed with shopping and add other products to your shopping cart.
Step 3: Make sure you have selected right options, enter your billing and shipping addresses and select a payment method.
Step 4: Proceed with payment and complete the order procedure.
*Please provide precise order information and shipping address for faster and precise shipping.

 

Track order
Sign into the shopping mall website and click on “Track order” link in order to view your order history.|
*Click on the order number for detailed order information and shipping status.

 

Shopping cart
Sign into the shopping mall website and click on “Cart” link in order to view list of items added to your shopping cart

Payment

1. Payment by bank transfer with bank account.(ex.BDO, Metro Bank, etc)

2. Payment via PayPal account : PayPal verified account is required.

3. Payment by credit or debit card via PayPal(Visa, Master, JCB, Amex etc.) : PayPal account is NOT required.

4. Payment by credit card(Visa, Master, JCB, Amex etc.) :3D verified credit cards only are eligible for payment by credit card.

5. Payment by bank transfer without bank account.(ex.LBC, Western Union, etc)

 

 For payment by bank transfer without bank account, the customer may pay by internet banking or telephone banking. The customer may also make payment at local banks. The name of the depositor is required to match the name registered as the depositor when placing the order. Payment shall be made within 7 days from placing the order. The order will be automatically cancelled otherwise.


*Important: All Prices in the website are subject to change without prior notice

Shipping

  • Shipping method : LBC, 2GO, Fedex, DHL, EMS, Air21, AP Cargo, JRC, etc
    Covered destinations : Nationwide
    Shipping cost : may vary on destination and purchase amount
    Shipping time estimate : 2~6 business days(in case of in-stock products)
    Shipment bound for EMS premium regions : The customer may be required to pay additional cost.

    *Important : Products are to be shipped after the payment is made. Please note that shipping may take longer depending on the products of the order.


     International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. In case that the customer refuses to receive the parcel, the products are to be returned to Philippines and will not be shipped again. According costs(shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.


Returns & Exchanges

  Please make sure you have selected right options(e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Exchanges and refunds are accepted only if the exchange/refund request is proven valid for the following reasons.

 

Eligible for exchanges and refunds:
On condition that the package (Labels, tags) of the products are intact.
-       Sold out products
-       Wrong item delivered
-       Defective products

-       Shoddy Goods

Ineligible for returns and exchanges:
-       Products with customer-induced damages
-       Products whose value is decreased significantly due to elapsed time or other reasons and are not in condition for re-sale
-       Change of mind

* (Please contact us or Email customer service for details)

 

Exchange/refund procedure
For exchanges/refund, the customer is required to post an exchange/refund request on the “Q&A” board.

The request is to include the reason for exchanges/refunds and the order number.
In case of exchange/refund request due to product defects or wrong item delivered, detailed photos of the products are also required. Exchanges/refunds will be made shortly upon careful examination and confirmation on the reported defects. 


The shipping costs occurring from product defects or wrong item delivered are the responsibility of the channel.com.ph.



>Warranty

channel.com.ph will repair any product under warranty at no charge or replace the unit of the exact model if deemed necessary.


If repair of returned merchandise is necessary due to neglect, damage, misuse, or improper repair by others, a charge will be made for labor, parts, and return freight.



Other

>Store credits 

 Store credits occurring from orders are to be available in 20 days from the date of receipt. For these 20 days the store credits are classified as Pending. Pending store credits are credits from incomplete orders in case there are order cancellations or returns.
Valid store credits(total credits - used credits - pending credits) are eligible for immediate use.

Condition of credit use
The customer may pay by store credit when the store credit balance within the account is Php 0 credits or more. The maximum credit the customer can use per purchase is 'No limit' of the total purchase amount.

Condition of credit lapse
Store credits that occurred from cancelled or returned order are to lapse. In case of account closing, the store credits within the account are to lapse. Store credits are to lapse in case that no credits occurred for three years or longer.

 


The Eight Basic Consumer Rights : http://www.dti.gov.ph/dti/index.php?p=720