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Customer Support


Special Order


Can’t find what you are looking for?

   There may be brands/products that you need but may not be found in our website as they are very rare. Such we can get for you as special order -- first, at an acceptable pace, or second, absolutely fast! Because here at Channel, we create solutions in providing you the best equipment, gear, and bits and pieces for all your multi-media requirements.
   Speak to us. Reach us through chat, email, or by phone and we will get it for you with a smile!

Technical Support


   We understand that not all customers are conversant in multimedia equipment; not everyone has the technical know-how to operate, choose, or match electronic devices. Hence, we pursue every avenue to be in touch with you and place all vital information about the products just right at your fingertips. Our real-time online chat allows virtual interaction and instant messaging that can accommodate up to five people for short queries that need express response and social networking sites such as Twitter and Facebook to keep you well-informed about new products, promos, and upcoming events. You can also always speak with our technical staff on the phone using the numbers listed in the website directory during our regular store hours. Our customer-friendly staff are more than happy to assist you and to work with you most effectively.

   At Channel, great service is on hand because we want you to be always happy.

Price Quotes


   Just like you, we see the wisdom in “financial planning” and we believe in the importance of “balanced budget”. At Channel, we make sure that you get the right products that well suit your needs; but won’t hurt your pocket. A well-studied quotation should do the trick. Itemizing your requirements and choosing the right equipment for the purpose with our foremost engineers and specialists is far-reaching.
   We are inclined to work with you hand in hand. Email us or personally visit our store. Share us your vision and we’ll quote it for you.

Directory


Online Support:
   1. Web Chat - channel.com.ph
   2. Facebook Page Instant Messaging - channel.com.ph
   3. Email – channelmall@yahoo.com
     • Monday to Saturday – 9am to 7pm (except Holidays)

Phone Support:
   1. Office - (+632) 738-2844 / (+632) 468-6657
   2. Globe - (+63) 915-339-7985
   3. Smart - (+63) 998-983-4535
     • Monday to Saturday – 9am to 7pm (except Holidays)