Privacy Policy

Effective Date: February 1, 2012

Last Updated: April 27, 2026

1. Introduction

CHANNEL.COM.PH (hereinafter referred to as the “CHANNEL”, “we”, “us”, or “our”) is committed to protecting the privacy and personal data of its users (“User” or “you”). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with applicable laws, including the Data Privacy Act of 2012.

2. Personal Information We Collect

We collect only the personal information necessary to provide our services, which may include:

• Full Name
• Address
• Contact Number
• Email Address
• Account Credentials (User ID and Password for Members)
• Payment-related information (processed via third-party providers)
• National ID or other identifiers, only where required and permitted by law

We may also collect non-personal data such as browser type, device information, and usage data for analytics purposes.

3. How We Collect Information

• Account registration
• Purchase transactions
• Customer service inquiries
• Website usage (cookies and similar technologies)

4. Purpose of Processing

• To process orders and deliver goods/services
• To manage your account and provide customer support
• To process payments through authorized providers
• To send service-related notifications and updates
• To improve our website, products, and services
• To prevent fraud and ensure platform security
• To comply with legal and regulatory obligations

5. Legal Basis for Processing

• Your consent
• The necessity to fulfill a contract
• Compliance with legal obligations
• Legitimate business interests, where applicable

6. Sharing of Personal Information

We do not sell or rent your personal data. We may share your information only in the following cases:

• With logistics or delivery partners (minimum necessary information)
• With payment service providers for transaction processing
• With service providers supporting our operations (under confidentiality obligations)
• For fraud prevention and security purposes
• When required by law, regulation, or legal process

All third parties are required to implement appropriate data protection measures.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. After such period, your data will be securely deleted, anonymized, or disposed of.

8. Your Rights as a Data Subject

In accordance with the Data Privacy Act of 2012, you have the right to:

• Access your personal data
• Correct or update inaccurate information
• Object to processing under certain conditions
• Request erasure or blocking of your data
• Withdraw consent at any time
• Lodge a complaint with the National Privacy Commission

Requests may be made through our contact details below.

9. Data Security

We implement appropriate technical, organizational, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Access to personal data is restricted to authorized personnel only.

10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance user experience
• Analyze site traffic and usage patterns
• Remember user preferences

You may control cookie settings through your browser.

11. Data Protection Officer

We designate a Data Protection Officer (DPO) responsible for ensuring compliance with applicable data privacy laws.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Service constitutes acceptance of the updated Policy.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

CHANNEL.COM.PH
CHANNEL INTERNATIONAL ENTERPRISES
Email: sales@channel.com.ph
Landline: +632-7738-02844
Mobile: +63915-3397985